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    WARRANTY INFORMATION

    Uncle Jack offers a 1 year manufacturer’s warranty. We are pretty understanding when it comes to your purchase and understand that things can go wrong. With that being said, our products are not suitable for wear during sports activities or anything that puts the watch at a higher risk of damage.

    What does our manufacturer's warranty include?

    Any errors caused by the manufacturing of the watches such as defects will be covered by warranty. During the warranty period, watch movement, hands & the dial are all included. 

    What is not included in the warranty?

    • Our 1 year warranty does not include any damage caused to the watch through everyday use.
      Eg dropping your watch, accidents, bumps, wear and tear etc.
    • Our warranty does not include the watch battery.
    • If the watch is engraved this unfortunately is not covered by the warranty.
    • The manufacturer’s warranty also does not include general ‘wear and tear’ to the watch strap or any external/environmental impacts upon the visibility of the monogram. 

    Water Damage: 

    Our Leather Range is not covered by warranty from water damage. Our NATO Range is covered by warranty from water damage for activities under the 5ATM classification. Please see below.

    5ATM: Our NATO range is classed as 5ATM waterproof. This means that it is suitable for activities such as shallow water swimming, exposure to rain and splashes of water. It's not suitable for high-pressure water activities such as surfing & water sports.